Terms & Conditions | Therapy Dog Training

Therapy Dog Training UK

We hate to have too many rules and regulations. However, in order to protect you and your dog from any grey areas we have developed the following terms and conditions which we would encourage you to read.

By making a booking with Therapy Dog Training (TDT UK) and Fun & Games Dog Training Online - you acknowledge that you have read, understood and accept the terms and conditions as detailed:

All our online training undertaken is kind, fair and reward based using positive reinforcement training methods. The method of reward-based training relies on the use of high value food treats in tiny bite size amounts. The bite size videos ensure your training is fun and rewarding for both dog and owner in the relaxed environment of your own home. In the interests of safety, responsibility and welfare it is important that the following terms and conditions are noted:

Choke / check chains, prong collars, punitive methods and manhandling of your dog we strongly do not advocate and would be fully discouraged for the lifetime of your dog.

We would only recommend a maximum training session of 45 minutes per day working with your dog as you would in class. Work through practical sessions as your own pace but do not exceed the 45-minute rule.

Practice every day but for only 5 minutes per day

Reward, praise and give your dog lots of affection when he gets things right. This will build his confidence and set him up for success. Never punish your dog for not doing things as you would wish, he may need more time or has had enough for the day.

Always act within the guidelines of the Animal Welfare Act and the Five Freedoms a copy of the Act can be downloaded here: https://www.legislation.gov.uk/ukpga/2006/45/contents

We cannot take responsibility for the success or otherwise of your training and progress – we are always happy to help if you are struggling with your practical training please email Sarah Ellis our head dog trainer on funandgamesdogtraining@gmail.com

If you are unhappy about any aspect of our training please contact us at carol@therapydogtraining.co.uk

Course Payments

1) CANCELLING A COURSE - OUR REFUND POLICY

As a consumer under THE CONSUMER CONTRACTS REGULATIONS, if you change your mind about a course you have purchased online, you have 14 days from signing up in which you can cancel it. This applies to online courses only. In good faith we provide the course for you immediately after you sign up and although legally your 14 day right to cancel is lost during the cancellation period if the service is provided in full - we still operate a 14 day cooling off period to help if you change your mind. If you have started your course during the 14 days we will refund you the money proportionately to how much you have progressed on the course. I.e. If you have fully completed the course no refund will be given.

All bank and admin transaction fees are deducted from your refund irrespective of whether a course has been commenced or not as these fees are honoured by TDT UK for every transaction made from each client.

After the 14 day cancellation period has elapsed from when you purchased the course, no refunds are given. If you are on a payment plan the same policy applies. If you cancel a payment plan outside of the 14 day cooling off period, we cannot guarantee that your bank will not make the payments from your account in future. The contract is between you and the payment provider not TDT UK.

2) Please read course descriptions carefully to ensure the course content is suitable for your needs. If you have any queries please email carol@therapydogtraining.co.uk to discuss this before signing up and paying for a course.

3) If you are in receipt of a low income we would not wish this to hinder the opportunity for you to train as a volunteer for a canine assisted therapy partnership please email carol@therapydogtraining.co.uk to discuss.

4) Your online course payments are made via Thinkific using secure payment integrations with Paypal and Stripe.

5) Any arrangements we make on your behalf with our Trusted Trainer network for additional training or assessments will incur additional charges made by the individual trainer who will always let you know their charge in advance,

We use the services of Thinkific as our hosting platform for our on-line training. We are not responsible if the site is down or any other adverse conditions are affecting progress with your course. By signing up to our courses you confirm and abide by the following:

You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.

You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.

You acknowledge that TDT UK and Thinkific will use the email address you provide as the primary method for communication.

You are responsible for keeping your password secure. Thinkific or TDT UK Ltd cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.

Therapy Dog Training

By signing up to our specific therapy dog training you agree to the following:

We only act in an advisory capacity. We are not responsible for the success or otherwise of your canine assisted therapy partnership.

We accept no responsibility for any accidents or adverse incidents during or outside of your therapy sessions that may affect you, your dog or your clients.

We strongly advocate throughout our workshops that you ensure you are trained, legally compliant and insured for this specialist work in order to deliver a safe and effective service.

We do not take any responsibility for your conduct in relation to a third-party partner i.e. a therapy setting, employer, therapy client or if you are acting as representative of a pet therapy membership organisation.

We cannot give any guarantees that your dog will be suited to canine assisted therapy and much of our course content will give you guidance to ensure that he or she is suitable for his or her mental health and happiness. However much you would love to volunteer for canine assisted therapy work, your dog is a sentient being and relies on you to be responsible for his safety and well-being. In addition, you also have an added responsibility to protect the clients you might serve.

This course positively discourages any therapy dog training or live volunteering work unless your dog has received appropriate training and most importantly a comprehensive therapy dog assessment undertaken by ourselves, an assessor representing a canine assisted therapy dog charity or a veterinary surgeon.

We are proud advocates of positive reward-based dog training.

All of our course contents are protected by copyright. By signing up to our courses you agree not to copy, share or use content for anything other than your own individual training. Please contact Carol Lincoln if you would like to link to our courses or are a journalist or blog writer. carol@therapydogtraining.co.uk

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